Frequently Asked Questions
Everything you need to know about shopping with Elayers By Maya.
What is the typical shipping timeframe?
Orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery times vary by location.
How do I determine my correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated fashion layers may have specific fit profiles.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Elayers garments?
To maintain the quality of our fabrics, we recommend hand washing or using a delicate machine cycle in cold water. Always air dry unless the care label specifies otherwise.
Can I modify or cancel my order after it is placed?
Since we aim to process orders quickly, changes can only be made within 2 hours of purchase. Please contact our support team immediately for assistance.